Refer someone for domiciliary care at Earnest Support Care Ltd. Simple referral process for self-referrals, family, GPs, social services, and healthcare professionals in Swindon.
Whether you are an individual seeking care for yourself, a family member, a healthcare professional, or a social services representative, making a referral to Earnest Support Care Ltd is straightforward and accessible. Our referral process has been designed to be as simple and clear as possible, whilst ensuring we gather all the information necessary to provide you with an accurate assessment of whether our domiciliary care services are right for your needs.
Whether you are an individual seeking care for yourself, a family member, a healthcare professional, or a social services representative, making a referral to Earnest Support Care Ltd is straightforward and accessible. Our referral process has been designed to be as simple and clear as possible, whilst ensuring we gather all the information necessary to provide you with an accurate assessment of whether our domiciliary care services are right for your needs. We welcome referrals from all sources and are committed to processing them quickly, professionally, and with compassion.
We accept referrals from multiple sources, recognising that different people may be involved in arranging care. Our flexible approach means that referrals can come from the following sources:
If you are an adult who believes you would benefit from home care support, you can refer yourself directly to us. There is no need to wait for a healthcare professional to suggest it; if you recognise that you need help, please contact us.
If you are a family member or friend who is concerned about someone's wellbeing or care needs, you can make a referral on their behalf. We will seek the consent of the person for whom you are referring before proceeding.
Care coordinators and social workers from Swindon Borough Council and other local authorities can refer service users to us. We work closely with local authority commissioning teams and accept referrals from local authority-funded care assessments.
GPs can refer their patients to us when they believe home care support would benefit their health and wellbeing. We liaise directly with GPs about patient care needs and receive regular updates on relevant health information.
Professionals coordinating discharge from hospital settings can refer patients to us to arrange post-acute care support following hospitalisation. We work closely with hospital discharge coordinators to ensure seamless discharge planning.
District nurses, community matrons, specialist nurses, and other community health professionals can refer patients to us when they identify care needs that would be appropriately met through home care.
Organisations responsible for purchasing home care, care commissioners, care brokers, care management organisations can refer service users to us. We are available on numerous local authority framework agreements.
Mental health crisis resolution teams and intensive home treatment teams can refer people to us for ongoing support following a mental health crisis or period of intensive treatment.
To refer someone to Earnest Support Care Ltd, you can contact us in any of the following ways:
Telephone: Call us on 07799 248331. Our team will answer your call, listen to your concerns, answer your questions, and discuss next steps.
Email: Send a referral email to info@earnestsupportcare.co.uk. Please include as much detail as possible about the person's care needs, living situation, and current circumstances.
Online referral form: Complete our online referral form on our website, providing details about the person's needs and circumstances.
In person: Visit our office or arrange a meeting with a member of our team to discuss the referral face-to-face.
When making a referral, please provide as much information as possible about the person's care needs, their living situation, their current support, and any specific requirements. However, if you do not have all the information at this stage, do not worry; we will gather further information during subsequent steps.
Following your referral, a member of our team will make contact with you (or the person concerned if a self-referral) to discuss the referral in more detail. This initial conversation is informal and exploratory. We will seek to understand:
The person's current situation and care needs.
What support they already have in place.
What they hope to achieve through receiving care.
Any specific preferences, requirements, or concerns.
Funding arrangements (self-funding, local authority-funded, NHS-funded).
Urgency of the need (is care needed immediately, or is there time for assessment?).
This is also an opportunity for you to ask us questions, find out more about our service, and determine whether we are the right provider for you. We will provide you with information about our qualifications, experience, approach, and costs.
If both you and we believe that Earnest Support Care Ltd could be the right provider, we will arrange a formal Pre-Care Assessment visit at the person's home. This is a comprehensive assessment carried out by our Registered Manager, Claire Louise Lewis, or a trained member of our assessment team.
During this visit, we will conduct a thorough evaluation of the person's care needs, their home environment, their health and social circumstances, and any risks or barriers to independence. Full details of this assessment are provided in our How We Work page.
Following the Pre-Care Assessment, we will produce a written Pre-Care Assessment Report documenting our findings and our recommendation as to whether we can meet the person's needs. This report will be provided to you and to the person concerned within 5 working days.
If we have assessed that we can safely and effectively meet the person's needs, we will proceed to develop a bespoke, person-centred care plan. This is created in close collaboration with the person, their family, and any involved healthcare professionals.
The care plan will outline the care and support to be provided, the frequency and duration of visits, the cost, and other relevant details.
We will match the person with suitable care workers and arrange an Introduction Meeting so they can meet their care worker(s) before care commences.
Once all arrangements are in place, care will commence on the agreed date. Our care workers will provide the agreed care and support, and we will maintain close monitoring and communication to ensure everything is working well and to address any concerns.
We will make contact within 2 working days of receiving your referral.
We will arrange the Pre-Care Assessment visit within 5 working days of your initial contact or sooner if needed urgently.
We will provide the written Pre-Care Assessment Report within 5 working days of the assessment visit.
If we proceed to develop a care plan, this will be completed within 7 working days of the assessment.
Care can typically commence within 2–3 weeks of the assessment, depending on care worker availability and the person's preferences.
If care is needed urgently, we will do our best to accommodate this. Please tell us if there is urgency so we can prioritise accordingly.
To carry out a thorough assessment and develop an appropriate care plan, we will need the following information
Name, date of birth, address, telephone number, email.
Current diagnoses, medications, allergies, GP details, other healthcare professionals involved.
Specific care tasks needed (personal care, medication support, meal prep, etc.), frequency and duration required.
Who else is involved in providing care or support? Family members, friends, other services?
Type of home (flat, house, sheltered housing), living alone or with others, accessibility of the home.
How care will be funded? Local authority funding, NHS Continuing Healthcare, self-funded, benefits?
Preferred gender of care worker, communication preferences, religious or cultural requirements, any safeguarding concerns?
What does the person want to achieve? What matters most to them?
Family members or others to contact in an emergency.
Written consent to share information with healthcare professionals and other services.
Home care can be funded in several ways. We will discuss funding options with you during the referral process. Broadly, care can be funded through:
If an assessment under the Care Act 2014 has found you are eligible for care, the local authority may contribute funding.
If your primary health need is healthcare rather than social care, NHS Continuing Healthcare may fund your care.
You can fund your own care privately.
These benefits can contribute to care costs.
Many people use a combination of funding sources.
If you would like to discuss care within your location, we would be delighted to hear from you. Please contact us:
Our team is available to answer your questions and arrange a convenient time to discuss your care needs in detail.